Elite Insulation reserves the right to accept or decline any order received over the internet. If we choose not to supply you we will refund your money in full. We accept no responsibility for any commercial loss or suffering if we are unable to supply the materials purchased. That said we will do our upmost to meet and fulfil your requirements and provide the best possible service.
Autex reserves the right to charge and deliver up to 5% over-run on all orders for custom made or non-standard product. We therefore reserve the right to pass on such additional charges to you on all orders for custom made or non-standard product.
Product manufactured by Autex to order, whether custom made or non-standard product, or product cut to specific width or length is not returnable.
All damaged, faulty or incorrectly supplied product must be noted as such on the freight documents and notified to Elite Insulation Customer Services within 7 days of delivery. Goods signed and receipted in “good condition” will be the responsibility of the customer. We will pay the return shipping costs if an error is on our part or goods are faulty. If you have ordered an incorrect product or too much material, the shipping of items approved for return to us will be your responsibility.
All authorised returns will be subject to a 20% Administration & Re-Stocking Fee.
Product will only be accepted for return on the following basis:
No products can be accepted back after 15 days from the invoice date unless faulty or defective.
Ship authorised returns clearly showing the Return Authority number to the following address:
Unity 1, 35A Keeling Road
For questions regarding our return policy please contact us on 0508 222 44 77